FAQ

Helpful Information

What are doing to protect customers from Covid-19?

The health and safety of our customers and associates is a priority during the pandemic.  We are following CDC and local government recommendations for social distancing, masking wearing and handwashing.  Any associate who has a fever or any flu like symptoms will not be in contact with customers or other associates.

How do I care for my wood floor?

PREVENTATIVE MAINTENANCE


  • To reduce wear, use area rugs in heavily traveled areas and eating areas

  • Use floor mats at all exterior doors to keep sand, dirt, grit, grease, and oil outside.

  • Sweep, dry dust mop or vacuum regularly, since built-up grit can damage the finish. The vacuum head must be a soft brush or felt type. The vacuum wheels should be clean so they do not damage the floor. Do not use a vacuum with a beater bar head.

  • Make sure the sponge, cloth or other tool you are using on the floor is thoroughly cleaned and rinsed before use.

  • Clean spills promptly with a soft cloth and floor cleaning product.

  • Keep pets nails trimmed and paws clean.

  • Use breathable, wood floor approved mats under office chairs.

  • Use pads on furniture feet to reduce scratches and dents

  • Remove shoes with spiked heels


DO NOT  


  • Wet mop or flood floor with soap, water, oil-soap detergent or any other liquid cleaning product. Doing so can cause swelling, warping, delamination and joint separation.

  • Use oil-based, wax or wood polish on your floor.  These will dull the finish.

  • Use vinegar and baking soda, it will damage the finish.

  • Use steel wool or any abrasive cleaners or any other product that can scratch the finish.

  • Use any type of buffing machine.

  • Use a steam mop, ever.  Steam mops use heat, pressure and water, three things you do not want on your wood floor. 


REGULAR CARE & MAINTENANCE


  • Dust mop or vacuum weekly, more in high traffic areas. Use a microfiber mop, a soft bristled boom and a vacuum with a soft roller head set on the hard surface setting.

  • Use a neutral (pH 7) wood floor cleaner, no concentrated products that need to be diluted with water.

  • For engineered wood floors use the cleaner recommended by the manufacturer.  Each manufacturer recommends different cleaning products for their wood and some require using a specific cleaner or they void the warranty.

How do I care or my granite countertop?

Granite is one of the easiest countertops surfaces to care for and maintain.  All you need to do is follow a few simple steps.

The best way to care for your granite is through preventive maintenance. Since granite is a natural stone it is porous, so it is possible for it to stain.


To help prevent staining the first step is to use a good quality stone/granite sealer. Depending on the product used and they type of granite installed you will need to reseal every 1-5 years. 


Second use a stone safe cleaner for both everyday use and deeper cleaning.  Stone cleaners are ph neutral, so they do not damage the stone or remove the sealer.


Third clean up spills when they occur.  Foods like lemons and vinegar can etch the stone and remove the sealer, so you do not want to leave them sitting on the countertops for long. 

If you have stains or other issues with your granite countertop there are specialty products that can be used to solve those problems.  Give us a call and we can direct you to right product or process.

Do you offer design services?

Yes, we offer assistance in design and product selections for bathroom and kitchen remodels.

Do you have a showroom I can visit?

No, we  are a mobile showroom, so we will bring all the samples you need to make selections to your home.

Can I place a hot pan on my granite or quartz countertop?

It is not recommened to place hot pans directly onto your granite or quartz countertops.  The repeated exposure to high heat and then cooling can cause cracking.

I hate cleaning grout, what options do I have?

Traditional grouts are cement based and very porous and therefore absorb dirt and grime.  To make this type of grout easier to keep clean you will need to do a deep cleaning using a heavy duty grout cleaner, allow the grout to dry and then use a good quality grout sealer.  The grout will need to be resealed periodically.  

For new installations we recommend using one of the next gen grouts that are produced by most grout manufacturers.  These grouts are single component, meaning they do not need to be mixed, so no issues with human error by mixing the grout too thick or too thin.  They are antimicrobial, never need to be sealed, stain resistant and easy to clean.  

How long does it take to install kitchen countertops & backsplash?

For most kitchens we are in your home for a day and half.  The first day to remove and replace the countertops and the next day we will install the backsplash.

How long will a custom bathroom remodel take?

Every bathroom remodel is different, so the time frame will depend on the scope of work that is to be completed.  That being said there are some generalizations that we can make.

Guest bath remodels that are remove and replace, no moving of plumbing or walls, can generally be completed in one week.

Master bathroom remodels that are also remove and replace, no moving/adding of plumbing, walls or electrical, generally take about two weeks.  

More extensive remodels vary depending on the work that needs to be done.